Echoes from inside the Mind of a Manager
This is a rough sketch of our company OrgChart. I (BG) am Director of Operations. MD is Director of Bus Dev. DK is COO, but has been pulled aside to head another project, and is fairly absent.
The left stack under me are engineers. The right stack under me is tech support, of which GL is the head. JH is our current accounting person, currently a temp.
MCB, who is likely our new boss, started yesterday. Stopped by with DvV
and introduced herself. I felt bad — because of my lack of
bookshelves, my office appears extremely disorderly. Oh well. Hope she
doesn’t live by first impressions. DK, old boss, hasn’t responded to
any of my important emails over the past couple of weeks, giving me even
further signs that MCB is going to be the new boss, or that someone is.
Perhaps the ship has steering after all. Some of us want to excel, and
it’s getting more and more difficult.
Rather than bore you with how it started, I’m going to start right here in the middle of things, and gradually you’ll get the idea of where things are.
Yesterday our bookshelves and dividers were supposed to be delivered. JH, who was put in charge of tracking that order, was out — allegedly sick, though nobody knew this yesterday — and the furniture did not arrive. None of us knew who to call, so we just blew it off. Today, we want to know why the furniture didn’t come yesterday, but she’s still sick. She’s allegedly on her way in, but it’s after 11, so the jury’s still out there.
Yesterday CC came in early and left early. WW was out due to plumbing problems. GH came in but was still complaining of the sinus problems that kept him out twice within the past week or so. Today it’s after 11 and CC is nowhere to be found. GH has called in sick due to “food poisoning” and WW has called in late due to finishing work on his plumbing problem.
MD is up my ass about client requests from the new clients we acquired from our biggest client who went belly-up. Half of them are ongoing, slow-to-resolve issues, and the other half are what I like to call ‘content issues’ which we should not be dealing with, and if we can correct them at all, it is with difficulty due to a fundamental lack of knowledge of their systems.